Privacy Policy
Last Updated: August 20, 2026
Rising Recovery PLC (“Rising Recovery,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit risingrecoveryplc.com, submit information through our website, or contact us through services linked from the website.
This Privacy Policy applies to our public website and website-related communications. It is separate from our Notice of Privacy Practices, which explains how Rising Recovery may use and disclose protected health information (“PHI”) in connection with healthcare services.
Information You Provide to Us
You may choose to provide information through our website forms, by email, or by phone.
Depending on how you contact us, this information may include:
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Your name
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Email address
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Phone number
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State of residence
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Whether you are seeking individual or couples therapy
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General information about what you would like help with
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Therapist preferences
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Scheduling or availability information
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Insurance or private-pay information
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General information about a substance use assessment request
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Other information you choose to include in a message or form response
Some of this information may relate to your health or your interest in receiving healthcare services and may constitute protected health information under applicable law.
We encourage visitors to provide only the information reasonably necessary for us to respond to an inquiry or determine an appropriate next step.
Submitting a website form does not establish a therapist-client relationship and does not guarantee an appointment.
Information Collected Automatically
When you visit our website, our website platform and related technologies may automatically collect limited technical information necessary to operate, secure, and maintain the website.
This may include:
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IP address
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Browser and device information
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Operating system
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Date and time of a visit
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Pages visited
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Referring website
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General website-performance information
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Information collected through cookies or similar technologies
Where appropriate, this information may be aggregated, limited, or de-identified.
How We Use Information
We may use information collected through the website to:
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Respond to questions and requests
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Help prospective clients identify an appropriate therapist
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Respond to substance use assessment inquiries
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Communicate about scheduling or services
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Determine whether Rising Recovery may be an appropriate fit
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Provide requested information or referrals
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Operate, maintain, troubleshoot, and secure the website
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Prevent fraud, abuse, or unauthorized access
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Maintain appropriate business records
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Comply with applicable legal and regulatory requirements
We limit our use of information to purposes reasonably related to providing and operating our services.
Protected Health Information and HIPAA
Some information you voluntarily provide through our website may constitute protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”) or other applicable healthcare privacy laws.
Rising Recovery uses website and communication services configured to support the privacy and security of PHI where applicable.
Our Wix website has PHI Protection enabled, and Rising Recovery maintains a Business Associate Agreement with Wix for services used to collect or process PHI.
Rising Recovery also maintains a Business Associate Agreement with Google for covered Google Workspace services used in our business operations.
When information is protected by HIPAA, our use and disclosure of that information are also governed by our Notice of Privacy Practices and applicable law.
This website Privacy Policy does not replace or limit the rights described in our Notice of Privacy Practices.
Website Forms
Rising Recovery uses website forms for purposes such as general inquiries, therapist matching, and substance use assessment requests.
Information submitted through these forms is used to respond to the request and determine an appropriate next step.
Although our website is configured to protect information submitted through these forms, we encourage you not to provide more clinical detail than is necessary for your initial inquiry. Detailed medical records, treatment records, Social Security numbers, payment-card information, or other information that is not needed for an initial inquiry should not be submitted through a public website form.
More detailed clinical information may be collected through secure systems designated by Rising Recovery when appropriate.
Wix
Our website is created and hosted using Wix.
Wix provides website hosting, security, forms, and other website functionality. Rising Recovery has activated Wix's PHI Protection features and entered into a Business Associate Agreement with Wix for services used to handle protected health information.
Wix may process information on our behalf as necessary to provide website services, maintain security, prevent abuse, and operate website functionality.
We are responsible for configuring our Wix website and selecting features and applications in a manner appropriate to the information we collect.
Google Workspace
Rising Recovery uses Google Workspace for certain business communications and administrative functions, including email and other covered services.
Rising Recovery has accepted Google's HIPAA Business Associate Agreement for covered Google Workspace services.
Information transmitted through covered Google Workspace services is handled according to our privacy and security practices, Google's applicable contractual obligations, and applicable law.
Client Portal
Rising Recovery uses TherapyPortal, provided by TherapyNotes, for secure client-facing functions such as appointment requests, forms, documents, and other practice-related activities.
When you follow a link from our website to TherapyPortal, you are accessing a separate service.
Information submitted through TherapyPortal is handled in accordance with applicable healthcare privacy requirements, Rising Recovery's Notice of Privacy Practices, and the privacy and security practices applicable to that service.
Existing clients should generally use the Client Portal for detailed clinical communications and documents when appropriate.
Email, Telephone, and Text Communications
You may contact Rising Recovery by email or telephone using the contact information provided on our website.
We use Google Workspace services, including covered communication services, for certain business communications.
However, the privacy and security of an email or text message may also depend on the service or device used by the sender or recipient. Ordinary email and text messaging should therefore not be used to send unnecessary sensitive information when a more secure method is available.
When appropriate, Rising Recovery may direct clients to the secure Client Portal for detailed clinical communications or documents.
Cookies and Website Technologies
Our website uses cookies and similar technologies that are necessary for security, website functionality, fraud prevention, session management, and reliable operation.
Limited performance or analytics information may also be collected to help us understand whether the website is functioning properly and how visitors use it.
When PHI Protection is enabled, Wix applies additional protections intended to limit or anonymize visitor information that could identify an individual.
You may also be able to control certain cookies through your browser or through privacy controls made available on the website. Disabling certain cookies may affect website functionality.
Advertising and Sale of Information
Rising Recovery does not sell personal information.
We do not use information submitted through our website forms, including health-related information, for targeted advertising, behavioral advertising, or the creation of advertising profiles.
We do not provide information submitted through our website forms to advertisers for their own marketing purposes.
Service Providers
We may use service providers to help operate our website, communications systems, client portal, security systems, and other business functions.
These providers may receive or process information only as reasonably necessary to perform services on our behalf and subject to applicable contractual, privacy, security, and legal requirements.
When a service provider handles protected health information on our behalf and a Business Associate Agreement is required by HIPAA, we use an appropriate Business Associate Agreement.
When Information May Be Disclosed
We may disclose information:
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To service providers performing services on our behalf
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At your direction or with your authorization
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When required or permitted by law
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To respond to lawful legal process
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When reasonably necessary to protect the security or integrity of our systems
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When necessary to protect the rights or safety of Rising Recovery, our clients, or others, as permitted by law
Protected health information is used and disclosed only as permitted by applicable healthcare privacy law and as described in our Notice of Privacy Practices.
Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including responding to requests, providing services, maintaining appropriate business or healthcare records, complying with legal requirements, resolving disputes, and protecting the security and integrity of our systems.
Retention periods may vary depending on the type of information and applicable legal or professional requirements.
Data Security
Rising Recovery uses reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, use, disclosure, alteration, or loss.
These safeguards include the use of service providers and systems designed to support healthcare privacy and security requirements where applicable.
No website, electronic communication, or information system can guarantee absolute security. We therefore encourage visitors and clients to use appropriate care when transmitting sensitive information electronically.
Your Privacy Rights
Depending on the type of information involved and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
We may need to verify your identity before completing a privacy-related request, and certain information may need to be retained when required by healthcare, professional, financial, or other legal obligations.
Rights relating specifically to protected health information are described in our Notice of Privacy Practices.
Third-Party Websites and Resources
Our website may contain links to websites or services operated by other organizations.
Once you leave our website, the privacy practices of the destination website or service may apply. Rising Recovery is not responsible for the content or independent privacy practices of third-party websites that we do not operate.
Children's Privacy
Our website and psychotherapy services are intended for adults and are not directed to children under 13.
We do not knowingly use this website to collect personal information directly from children under 13. If we become aware that such information has been submitted through the website, we will take appropriate steps to address it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, technology, services, business practices, or legal obligations.
When changes are made, we will update the Last Updated date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, would like to make a privacy-related request, or have concerns about information submitted through our website, please contact:
Rising Recovery PLC
Email: info@risingrecoveryplc.com
Phone: (248) 238-8306
Website: risingrecoveryplc.com
For information about your rights concerning protected health information, please also review our Notice of Privacy Practices.